Cleaning Policies

At Pretty n Pink Cleaning, our policies are designed to ensure a smooth, reliable, and professional experience for every client. Please review the following before your scheduled service.

Cancellation & Rescheduling

• 48-Hour Notice
  Cancellations or rescheduling requests must be made at least 48 hours before your scheduled service time.

• Late Cancellations
  Cancellations made less than 48 hours before the scheduled service will be charged 100% of the scheduled service cost.

• No Refunds
  All payments are final and non-refundable.

Payment & Deposits

• Payment Due
  Full payment, or any required deposit, must be received before or by the morning of your scheduled service.

• Unpaid Appointments
  Cleaning services will not begin until payment has been confirmed. If payment has not been received within the 15-minute grace period, the appointment may be treated as a late cancellation and subject to the applicable cancellation fee.

Property Access & Lockouts

• Access to the Property
  Clients are responsible for ensuring our team can safely access the property at the scheduled service time. This includes providing the correct key, entry code, lockbox information, or having someone available to provide access.

• 15-Minute Lockout Policy
  If our team cannot access the property within 15 minutes of arrival due to circumstances such as an incorrect entry code, lockout, or unsecured pets preventing safe entry, the appointment will be canceled and charged 100% of the scheduled service price.

• Utilities
  The property must have functioning electricity, hot and cold running water, and appropriate heating or air conditioning during the service.

Satisfaction & Touch-Up Guarantee

• 24-Hour Quality Guarantee
  Your satisfaction is important to us. If you believe an area included in your service was overlooked, please contact us within 24 hours of service completion and provide photos of the area.

• When eligible, a team member will return to re-clean the specific area at no additional charge. Requests submitted more than 24 hours after service completion are not eligible for a complimentary touch-up.

Safety, Liability & Service Limitations

• Weight & Reach Limits
  For the safety of our team, staff members will not move items weighing more than approximately 25–30 lbs or climb higher than a standard two-step stool.

• Pre-Existing Damage & Delicate Items
  Clients are responsible for informing us before service of any pre-existing damage, loose or unstable fixtures, improperly installed items, or delicate surfaces and belongings requiring special care. Pretty n Pink Cleaning is not responsible for damage resulting from pre-existing conditions, unstable items, or improper installation.

• Biohazard & Specialty Cleaning Exclusions
  Standard cleaning services do not include hazardous or biohazardous materials, including human or animal bodily fluids, significant mold infestations, pest or rodent droppings, or extreme hoarding conditions. These situations may require specialized services and will only be addressed when specifically discussed, approved, and quoted in advance.